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The National Regulatory System for Community Housing
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  • About us east
    The National Regulatory System for Community Housing aims to ensure a well governed, well managed and viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors.
    • Our role
    • Our objectives
    • Who we regulate
    • Role of Registrars keyboard_arrow_right
      Role of Registrars
      • Who are the Registrars
    • How we regulate keyboard_arrow_right
      How we regulate
      • Australian Capital Territory
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  • Providers east
    The information and resources for Community Housing Providers.
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      Registration
      • Eligibility to register
      • Application process
      • Conditions of registration
      • Developing a winding up provision guidance
      • Guidelines for allowable exceptions
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    • Categories of registration (Tiers) keyboard_arrow_right
      Categories of registration (Tiers)
      • Example of the typical registration tier for different community housing activities
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      Compliance
      • Standard compliance assessment
      • Compliance process
      • Non-compliance and de-registration
    • Performance standards and evidence
    • Guidance and policy keyboard_arrow_right
      Guidance and policy
      • Performance outcome 3 - Community Engagement Guidance
      • Performance outcome 6 management - definition of residents and tenants
      • Performance outcome 7 - Financial Viability Guidance
      • Provider notifications to the Registrar guidance
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      • Recording and maintaining property data - guidance
      • Regulatory engagement policy
      • Manage enforcement action policy
      • Assessment policy
      • Investigation policy
      • Complaints management policy
      • Information access and sharing policy
    • Community Housing Regulatory Information System (CHRIS)
    • Internal reviews and appeals keyboard_arrow_right
      Internal reviews and appeals
      • Appeals Tribunals
  • Tenants east
    The NRSCH seeks to improve tenant outcomes and protect vulnerable tenants by overseeing the delivery of fair, transparent and responsive housing assistance to tenants and applicants of registered community housing providers.
    • Information for tenants of community housing
    • Making a complaint keyboard_arrow_right
      Making a complaint
      • Lodging a complaint with a community housing provider
      • Information for neighbours and related parties
  • Publications and resources east
    Publications and resources created by or in relation to the National Regulatory System for Community Housing or community housing in general.
    • Charter
    • Environmental scan
    • Jurisdictional Reports
    • Legislation
    • National Regulatory Code
    • Performance Reports keyboard_arrow_right
      Performance Reports
      • NRSCH Sector Financial Performance Report 2023-2024
    • Regulatory Framework
    • Provider reporting templates
    • Investing in Social and Affordable Housing
    • NRSCH Stakeholder Engagement and Communication Plan
    • Guidelines for Streamlined Registration of a Special Purpose Vehicle
    • Guidelines for managing unreasonable complainant conduct
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Publications and resources
  • Charter
  • Environmental scan
  • Jurisdictional Reports
  • Legislation
  • National Regulatory Code
  • Performance Reports
  • Regulatory Framework
  • Provider reporting templates
  • Investing in Social and Affordable Housing
  • NRSCH Stakeholder Engagement and Communication Plan
  • Guidelines for Streamlined Registration of a Special Purpose Vehicle
  • Guidelines for managing unreasonable complainant conduct

Regulatory Framework

The Regulatory Framework details how Registrars will deliver their functions under the NRSCH.

  • Regulatory Framework – (print version) (PDF , 338.9 KB)
Last updated:

08 Aug 2022

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  • About us
    • Our role
    • Who are the Registrars
    • How we regulate
  • Providers
    • Performance standards and evidence
    • Categories of registration (Tiers)
    • Guidance and policy
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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.

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