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About us

Our role
Our objectives
Who we regulate
Role of Registrars
Who are the Registrars
How we regulate
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Our stakeholders

Providers

Registration
Eligibility to register
Application process
Conditions of registration
Developing a winding up provision guidance
Guidelines for allowable exceptions
NRSCH process for review
Categories of registration (Tiers)
Compliance
Standard compliance assessment
Compliance process
Non-compliance and de-registration
Performance standards and evidence
Guidance and policy
Performance outcome 3 - Community Engagement Guidance
Performance outcome 6 management - definition of residents and tenants
Performance outcome 7 - Financial Viability Guidance
Provider notifications to the Registrar guidance
Affiliated Entity Arrangements
Recording and maintaining property data - guidance
Regulatory engagement policy
Types of engagement responses
Manage enforcement action policy
Assessment policy
Assessment
Investigation policy
Deciding to investigate
Complaints management policy
Complaints management
Information access and sharing policy
Information collection and sharing
Community Housing Regulatory Information System (CHRIS)
Internal reviews and appeals
Appeals Tribunals

Tenants

Publications and resources

Charter
Environmental scan
Jurisdictional Reports
Legislation
National Regulatory Code
Performance Reports
Regulatory Framework
Provider reporting templates
Investing in Social and Affordable Housing
NRSCH Stakeholder Engagement and Communication Plan
Guidelines for Streamlined Registration of a Special Purpose Vehicle
Guidelines for managing unreasonable complainant conduct

Contact us

Last updated:

15 May 2023