Types of engagement responses

The types of engagement responses available to regulators are varied and differ in the level of time and resources required by both the regulator and the provider. The intensity of the engagement is broadly related to the importance and urgency that the regulator places on the situation and information. There will be different levels of regulatory engagement for providers with different risk indicators.

Compliance engagement is generally based on a staged and escalating approach. The National Law gives Registrars the power to take enforcement action if the Registrar reasonably believes a provider is not complying with the community housing legislation in a participating jurisdiction.

Triggered engagements is not based on legislative escalation but is determined on a case by case basis taking into account a number of factors, the intended outcome and the suite of responses available.

Intended outcome	Type of engagement responses
Establishing the truth/ sense of justice	request for more information onsite visit contact with other regulators, Registrars or housing agencies (or equivalent) discussion with Chair and/or CEO board meeting observation investigation
Relationship building and increased visibility	onsite visit discussion with Chair and/or CEO board meeting observation
Encourage the development, viability and quality of community housing	capacity building and education discussion with Chair and/or CEO board meeting observation targeted compliance assessment
Strengthening good practice	capacity building and education encourage and support presentation to board onsite visit
Assurance to the sector, tenants, funders and investors	capacity building and education discussion with Chair and/or CEO board meeting observation request for more information onsite visit contact with other regulators, Registrars or housing agencies (or equivalent) standard compliance assessment targeted compliance assessment investigation
Monitoring outcomes and requirements under the National Law	lines of enquiry inspections standard compliance assessment targeted compliance assessment investigation

Legislation and compliance

Community Housing Providers National Law (the National Law)
Community Housing Providers (Adoption of National Law) Act 2012 (NSW) and adopted or mirrored legislation passed in other participating jurisdictions.