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About us
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About us
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The National Regulatory System for Community Housing aims to ensure a well governed, well managed and viable community housing sector that meets the housing needs of tenants and provides assurance for government and investors.
Our role
Our objectives
Who we regulate
Role of Registrars
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Role of Registrars
Who are the Registrars
How we regulate
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How we regulate
Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Our stakeholders
Providers
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Providers
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The information and resources for Community Housing Providers.
Registration
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Registration
Eligibility to register
Application process
Conditions of registration
Developing a winding up provision guidance
Guidelines for allowable exceptions
NRSCH process for review
Categories of registration (Tiers)
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Categories of registration (Tiers)
Example of the typical registration tier for different community housing activities
Compliance
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Compliance
Standard compliance assessment
Compliance process
Non-compliance and de-registration
Performance standards and evidence
Guidance and policy
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Guidance and policy
Performance outcome 3 - Community Engagement Guidance
Performance outcome 6 management - definition of residents and tenants
Performance outcome 7 - Financial Viability Guidance
Provider notifications to the Registrar guidance
Affiliated Entity Arrangements
Recording and maintaining property data - guidance
Regulatory engagement policy
Manage enforcement action policy
Assessment policy
Investigation policy
Complaints management policy
Information access and sharing policy
Community Housing Regulatory Information System (CHRIS)
Internal reviews and appeals
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Internal reviews and appeals
Appeals Tribunals
Tenants
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Tenants
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The NRSCH seeks to improve tenant outcomes and protect vulnerable tenants by overseeing the delivery of fair, transparent and responsive housing assistance to tenants and applicants of registered community housing providers.
Information for tenants of community housing
Making a complaint
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Making a complaint
Lodging a complaint with a community housing provider
Information for neighbours and related parties
Publications and resources
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Publications and resources
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Publications and resources created by or in relation to the National Regulatory System for Community Housing or community housing in general.
Charter
Environmental scan
Jurisdictional Reports
Legislation
National Regulatory Code
Performance Reports
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Performance Reports
NRSCH Sector Financial Performance Report 2023-2024
Regulatory Framework
Provider reporting templates
Investing in Social and Affordable Housing
NRSCH Stakeholder Engagement and Communication Plan
Guidelines for Streamlined Registration of a Special Purpose Vehicle
Guidelines for managing unreasonable complainant conduct
Contact us
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Last updated:
05 Jul 2022
