An internal review may be initiated by a registered community housing provider or registration applicant that is dissatisfied with a regulatory decision made by its primary Registrar. An internal review considers how the original decision was reached and what it was based on, including whether:
A registered provider or registration applicant can request an internal review if it disagrees with a decision made by the primary Registrar. Decisions that will be reviewed are those that, according to the Community Housing Providers National Law, can be appealed to an external appeal tribunal. These are original decisions to:
If providers have concerns about the above decisions they are encouraged to contact their primary Registrar and, depending on the circumstances, the Registrar (or delegate) may conduct an internal review.
A request for an internal review must be made to the primary Registrar within the ‘relevant appeal period’ following receipt of the original decision. This is 14 calendar days or any longer period which applies in the primary Registrar’s jurisdiction.
The 14 day period may also be extended if a longer period is allowed under relevant legislation about administrative decisions made in the primary Registrar’s particular State or Territory.
The result of the review and recommended outcome will be documented in a report. The three possible outcomes are:
The registered provider or registration applicant will be notified in writing of the internal review outcome, including reasons for upholding, varying or changing the original decision. Where the original decision is varied or changed, a new decision will be issued by the primary Registrar.
Registrars aim to complete an internal review within six weeks of receiving the request for review. This time may vary from case to case.
If the registered provider or registration applicant is not satisfied with the outcome of the internal review it can appeal to the relevant Appeal Tribunal in the jurisdiction of its primary Registrar.
Once the Registrar provides a written notice of a decision which may be appealed under the National Law, the registered provider or registration applicant has 14 days to appeal to the relevant Appeals Tribunal (or any longer period which applies in the relevant jurisdiction).
09 Aug 2022
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land.